Incident command platform · Accredited NERIS vendor

One Operational Picture.

A unified command platform connecting incidents, crews, apparatus, GIS, preplans, accountability and operational intelligence.

The incident lifecycle: call, dispatch, command, control

Step 01 · Call received

Call received.

A single point. CAD hands off by webhook, email, file drop or pager text, and the address, box and closest-due units are on the board before the bay door opens.

STRUCTURE FIRE42 INDUSTRIAL WAY20:14:32 · BOX 3-12 · RUN CARD 1ST ALARM

Step 02 · Units dispatched

Units dispatched.

E1, E4, L2, R1 and BC1 roll from three stations. AVL updates every five seconds, so the picture shows who actually moved, not what the run card assumed.

E1Station 1 · 1.4 miEn route
L2Station 1 · 1.4 miEn route
E4Station 2 · 2.1 miEn route
R1Station 3 · 2.6 miEn route
BC1Station 4 · 1.9 miEn route

Step 03 · Command established

Command established.

BC1 assumes command and the incident becomes an organization: Operations, Division A, Division C, RIT, Water Supply, Rehab. Every assignment is a node on the same board every officer sees.

Step 04 · Live GIS intelligence

Live GIS intelligence.

Hydrants with flow classes, the building footprint, the preplan, hazmat, utilities, parcels, water supply, the hospital and road closures. Layers your department already built, on the map the moment they matter.

Step 05 · Accountability

Accountability.

PAR counts riders, not radios. Air is tracked per firefighter with the low-air alarm and exit-time math already done. A MAYDAY turns the board red and keeps it red until it is resolved.

Step 06 · Incident closed

Incident closed.

The board becomes the record. Unit assignments, benchmarks, hose lines, PAR history and rehab records become the narrative draft, validated and filed to NERIS without re-keying.

GIS · Spatial operations

Theincidentis spatial.

Every emergency happens somewhere. Your operational intelligence should understand where.

Layers 11 · Live

Apparatus · Incidents

Every unit. Every incident. One map.

Apparatus position from AVL, incident points from CAD, status from the board. The map is the command board.

Hydrants

Water, by flow class.

NFPA 291 flow classes populate every street from the state hydrant import and your own flow tests.

Preplans · Buildings

The buildings you already surveyed.

Footprints come from your GIS, not a tile provider. Buildings with a pre-incident plan light up before arrival.

Hazards · Road closures

Know the hazards. Route around the closures.

Tier II facilities gain warning overlays. A closed street reroutes the closest-due calculation.

Hospitals · Districts

Districts settle into place.

Response districts, first-due areas and transport destinations, one tap from the incident.

Mutual aid · Evacuation zones

Neighbors on the same picture.

Units from neighboring departments appear the moment they commit. Evacuation zones draw where the plume says.

Platform

The incident doesn't live in one system.

Neither should your command software.

Fire

Built for fire.

The map is the command board. Units, assignments, water and accountability are drawn on the fireground itself.

EMS

Built for EMS.

From dispatch to destination on one picture. Unit status, transport, ETA and priority move with the ambulance, not behind it.

Pre-incident planning

The building before the call.

Every inspection, every survey, every Knox box your department already logged, rendered where the crew will see it: on the way in.

01 · Exterior

Know it from the street.

Two stories, steel frame, roof hatch on the B side. The FDC and the Knox box are where the survey put them.

02 · Tactical plan

Know it from above.

Entrances, the sprinkler riser, the alarm panel, utility shutoffs and the hazmat storage room, flattened into the plan command reads on the tablet.

03 · GIS context

Know where it sits.

The plan snaps back into its footprint, with the nearest hydrants and their flow classes on the same street.

Incident command

Command without losing the big picture.

The board starts with one node and branches as the incident grows. Every assignment carries its crew, its air and its last PAR.

Assigned
0
Responders
Next PAR
4:18
NFPA 1561

Live operations

From station to scene.

Seven benchmarks, timestamped by the board, not by memory. The same apparatus, tracked through every one.

20:14:32DispatchTones drop. Board opens.
20:15:41En routeAVL every five seconds.
20:19:08ArrivalSize-up on the preplan.
20:19:40CommandBC1 assumes.
20:22:15OperationsLines stretched, roof opened.
20:48:30ControlFire knocked down.
22:01:32ClearReport mostly written.

Mutual aid

Boundaries should not block information.

  • Requested20:17:05
  • Accepted20:17:41
  • En route20:18:10
  • On scene20:26:52

The closest ten fire or EMS units, whatever the patch on the sleeve. A commit puts the accepted unit straight on the call, read-only for the guest, revoked when the incident closes.

Data · Analytics

Every response becomes intelligence.

Live12 months · 4,812 incidents
Incident density Coverage · 4 min · 8 min
Response time90th percentile · minutes
Turnout timeBy station · seconds
Overlapping callsBy hour · share of calls

Platform · Integrations

We do not care which CAD you have.

Departments do not get to pick their dispatch center, and a CAD replacement is not a prerequisite for better command. The call arrives however dispatch can send it. The mapping is our work, not yours.

Intake

Central SquareProPhoenixNexGenIamRespondingWebhookEmail dropFile dropPager text

Connected

NERIS V1NFIRS 5.0CrewSenseGoogle Maps routingTwilio SMSState hydrant dataMile markers3M Scott ePAR
Built againstNFPA 1500NFPA 1561NFPA 1584NFPA 1981NFPA 1404NFPA 1620NFPA 291NERIS V1NFIRS 5.0ISO FSRS

See thewholeresponse.

Bring your worst call. We will run it on the board with your addresses, your apparatus and your protocols on the screen.